Placing an order (Indonesia)
1. Browse in our AEROCULATA shop, click on your preferred piece.
2. Complete the order form, such as: material, size, letters, and more,
3. Click “Add to Box” to purchase it. If you have any coupon code, fill it on our “Coupon Discount” box, and “Apply to Order” to get the discount.
4. Click “Check Out” if you don’t mind to purchase others.
5. Fill the Customer Information and Delivery Information completely. Check the "Check Out as Gift" for a special warp to your special one.
6. Then, click “Click to Calculate Shipping” to get your total payment.
7. We only provided one payment method, that’s by Bank Transfer to our BCA or MANDIRI Account.
8. Leave your notes to us on “Order Comments” box.
9. Click “Review Order”, and recheck your order, and last, click “Submit Order” to confirm your order.
10. We will sent you an invoice and confirmation email.

Placing an order (International)
For international order inquiries please email us to : info@aeroculata.com

Payment Confirmation
Bank Transfer: Please confirm your payment within 48 hours after your order has been submitted. Allow us to confirm you back maximum 1x24 hours.
Credit Card: No need to confirm your payment. Our system will be automatically proceed your order.

Payment Method
We acceptable payment via bank transfer to our account BCA and MANDIRI, Credit Card, and DOKU for National payment and Paypal for International payment.

Gift Service
AEROCULATA have a special gift service for your beloved one. Don’t forget to check the “Check out as a gift” checkbox when you fill the shipping information to skip the billing paper. For making it more special, you can personalize your own gift in our Extra Menu.

Canceling Order
Our system will cancel your order automatically if you don’t confirm your payment 2x24 hours after your order submitted. But, we don’t take any responsibility with any reason if you canceled your order after paid your purchase.

We don’t acceptable to refund your money in any case.

Delivery Time
1. Domestic : Delivered by JNE and TIKI (for some areas) and it will takes 2-4 days delivery time for Domestic shipment. We will update the airway bill number within 5 days after the jewelry shipped.
2. International : We used EMS, and the shipping time is depending on your location.

Processing Time
Our personalize jewelry will needs to waiting at least 2-3 weeks ahead to finished the product. Please order 1 month before for gift. We promise if your product is ready before the time, we will deliver it to you as soon as possible. We really don’t acceptable any rush order, please notice this before you ordered. For the detail information, it is available in every description product.

Handcrafted Process
We focused in every piece of our product that would be very special and personal for you, so that is why all of our product is a handcrafted process.

We offers some various main materials: 18ct Gold Plated, Stainless Steel, 925 Sterling Silver, 18ct Fine Jewelry. Our supporting material is made from Stainless Steel: chain, clasp, jumping, key-ring, and more. Click for our Quality details.

Product Cares
For non Fine Jewelry: the color may naturally wear out over time. Keep the piece dry at all times and way from humidity and prevent any contact with alcohol (perfume, solvent). You can purchase our cleaning cloth to clean your jewelry at home. Purchase it: http://aeroculata.com/products/jewelry-cleaning-cloth

Repair and Polish Service
Our purchased jewelry will be get the guarantee card. So, your jewelry can be professional polished again when it’s over time. We will help you to make your jewelry fresh again. Please contact info@aeroculata.com for this service.

Shipping Policy
We aren't responsible for any risks of loss of the merchandise after JNE/TIKI/other shipping company has delivered the packages to the designated address. Customers are responsible if they can't deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer's conditions. If there are any shipping errors coming from AEROCULATA,we guarantee that we will give free shipping to the customers.
We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company - both for sending and returning the product to us.